TroubleShooting

Fixes to common problem using the FaçadeSignage application.

Cannot get a list of processes in a Window Resource (PRO) with the DWM method.
In order to create a Window output Resource a running process must be chosen first. When using the DWM method, which is the quickest way to...
Wed, 6 Nov, 2013 at 12:17 PM
Player does not start due to "critical rendering error"
If the Player closes right after being started and you get the message of a "critical rendering error" it could be for the following reasons: ...
Thu, 26 Sep, 2013 at 6:20 PM
Player does not start
If the Panel cannot properly start the Player it is possible that some Antivirus application is blocking the player process. Some antiviruses (for exa...
Sun, 15 Dec, 2013 at 1:15 PM
One or more media files cannot be loaded
FaçadeSignage can play any video codec installed in Windows, and installs the K-Lite Codec Pack to have a wide coverage of media files. After a normal inst...
Mon, 9 Mar, 2020 at 10:14 PM
Software complains about missing api-ms-win-crt-runtime-l1-1-0.dll
This error happens on Windows PCs that do not have all the latest updates installed. The most simple fix is to run Windows Update (Windows 7 or 8) or "...
Tue, 9 May, 2017 at 10:19 PM